Course Description

Conflict is normal and inevitable. Even though our associations with conflict may often be negative, working to resolve these differences is often a constructive growth experience – both for the organization and the individual.  This introductory workshop explores concepts and skills that help people prevent, manage or work through conflict in a way that minimizes destructive conflict dynamics and maximizes mutual benefits.

Learner Outcomes

Upon completion of this course, learners will be better able to:

  • Understand the functions, costs, and benefits of conflict;
  • Understand the theory of the belief cycle;
  • Identify dynamics that contribute to a conflict;
  • Describe ways to minimize conflict;
  • Identify sources of conflict;
  • Identify their personal preferred approaches to managing conflict;
  • Describe how they interact with other conflict styles when under pressure;
  • Use empathy and assertion skills to build understanding between conflicted parties; and
  • Determine ways to strengthen their workplace conflict knowledge and skills through constructive self-management strategies and effective interventions.

Applies Towards the Following Certificates


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Camosun College is located in beautiful Victoria, British Columbia with campuses on the Traditional Territories
of the Lekwungen and WSÁNEĆ peoples. We acknowledge their welcome and graciousness to the students who seek knowledge here.

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