LDCT 502V - Managing Workplace Conflict

Course Description

Conflict is normal and inevitable. Even though our associations with conflict may often be negative, working to resolve these differences is often a constructive growth experience – both for the organization and the individual.  This introductory workshop explores concepts and skills that help people prevent, manage or work through conflict in a way that minimizes destructive conflict dynamics and maximizes mutual benefits.

Learner Outcomes

Upon completion of this course, learners will be better able to:

• Understand the functions, costs, and benefits of conflict;
• Understand the theory of the belief cycle;
• Identify dynamics that contribute to a conflict;
• Describe ways to minimize conflict;
• Identify sources of conflict;
• Identify their personal preferred approaches to managing conflict;
• Describe how they interact with other conflict styles when under pressure;
• Use empathy and assertion skills to build understanding between conflicted parties; and
• Determine ways to strengthen their workplace conflict knowledge and skills through constructive self-management strategies and effective interventions.

Applies Towards the Following Certificates

• Leadership Development : Core